1. PLACING AN ORDER.

  • Find the product(s) you want on the 304 Clothing website
  • Select the size you require and press ‘Add to Basket’
  • Once you’ve added all of the items you require to your basket, select checkout option
  • You will be asked to input your shipping & billing details
  • Review your order to ensure all items & details are correct
  • Press ‘Place Order’
  • You will then receive an order confirmation via email to the email address provided at the time of ordering

In the unlikely circumstance we’d be unable to fulfill your order for whatever reason, an email will be sent to the address supplied by yourself when you placed the order explaining the issue that may have arose.

Remember to check your basket and delivery information to ensure your order is correct before pressing the ‘Place Your Order’ button, as we may not be able to amend your order once it has been submitted.

1.1 304 CLOTHING RESERVES THE RIGHT TO REJECT OR CANCEL YOUR ORDER FULFILLMENT OF ALL ORDERS ON THE 304 CLOThing WEBSITE. WE EXPLICITLY RESERVE THE RIGHT NOT TO ACCEPT YOUR ORDER FOR ANY OF THE FOLLOWING REASONS:

  • The product is not available / in stock
  • Your billing information is not correct or not verifiable
  • Your order has been suspected of fraudulent activity
  • We could not deliver to the address provided by yourself
  • In the event of misspelling, pricing or other errors or mistakes in the website information

1.2 DATA CHECK

We may run some checks on your details before we ship your order. These checks may include verifying your address and payment details linked to your order. Any orders found to be made under fraudulent pretenses will be followed up with an investigation.

2. PRICES/CURRENCY

The product prices displayed on the website are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered.

2.1 PRICE CHANGES

304 Clothing reserves the right to change the price of a product at any time without any forewarning. Any orders placed prior to this change cannot be amended to the revised price.

3. SHIPPING & DELIVERY

All orders made on the 304 Clothing website are dispatched from the UK. We aim to get all orders out on the same day; however, due to volumes this is not always possible. Tracking numbers, if applicable, can be supplied by emailing [email protected]

When selecting our ‘UK Next Working Day’ delivery method, the cut-off point for guaranteed next day delivery is 13:00 GMT. Orders placed after this period will be dispatched the following day.

304 Clothing cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following: 

Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks. 

CUSTOMS

Countries outside of the European Union may be subject to additional duties to be paid.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival.

The final value of your order does not include any additional duties required. The carrier, prior to delivery, will inform you of the additional duties.

If you refuse to pay the duties to release your order, the order will subsequently be returned back to the 304 Clothing warehouse and refunded. A shipping & handling fee may be deducted from your refund.

By law, 304 Clothing is required to state the correct amount paid for any outgoing international package. Any requests to change this information will be denied.

4. PROMOTIONS / OFFERS

4.1 DISCOUNT CODES

Only one discount code can be used per order.

304 Clothing reserves the right to refuse or cancel the use of a discount code without any further discussion.

5. INTELLECTUAL PROPERTY RIGHTS

304 Clothing owns all intellectual property rights in the website and in the material published on it. These works are protected by copyright laws worldwide.
Permission is granted to temporarily download one copy of the materials (information or software) on 304 Clothing Ltd's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials, use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on 304 Clothing Ltd's web site; remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by 304 Clothing Ltd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

6. SECURITY POLICY

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

7. RETURNS AND EXCHANGES

Exchanges or returns must be completed within 14 days of receipt of the merchandise.

All products must be returned unworn, free of any odours, with the original tags attached and in the original packaging. Once an item has been returned it will be inspected by or team and it is up to our disgression if we accept the returned item.

Exchanges will be sent as soon as the original item has been returned to 304 HQ. To return or exchange download the form below and clearly state the reason.

 

Items can be returned to;

304# Clothing Ltd

Cloud Fufilment / P2P Mailing,

Unit 8a, Festival Way,

Festival Leisure Park,

Basildon, SS14 3WB,

UK. 

 

 Please ensure that you include the packing slip from your purchase inside your returned item

If you have any further questions please email us at [email protected] we are always happy to help.

 

304 clothing ltd

Company no: 08191049
VAT Number: 150 1049 61
Email: [email protected]