DELIVERIES & RETURNS
RETURNS PROCESS:
If you live in the UK, European Union or USA please ship your items back to us along with email proof of receipt (send to help@304clothing.com) or use our new RETURNS PORTAL and then we refund the up to £2.99 of the value of your shipping. Please ensure you do the following:
- Only send back items assigned to the relevant order number. Do not mix orders within a single label.
- Send your order back via a tracked service as we cannot account for any lost parcels that have no tracking.
- 304 CLOTHING OFFER REFUNDS OR CREDIT NOTES ON WEBSITE ITEMS. ANY MYSTERY BOXES AND BUNDLES WILL BE REFUNDED VIA E-CREDIT NOTE.
- 304 CLOTHING DOES NOT OFFER REFUNDS OR EXCHANGES ON ANY CUSTOM MADE PRODUCTS ON OUR CUSTOM BUILDER.
- WE ONLY OFFER REFUNDS TO THE ORIGINAL PAYMENT METHOD USED TO MAKE THE ORDER.
- YOU CAN REQUEST TO EXCHANGE YOUR ITEM TO AN ALTERNATIVE SIZE OR STYLE. PLEASE INCLUDE DETAILS OF EXCHANGE ON YOUR ORDER SLIP OR IN THE RETURNS PORTAL. **PLEASE NOTE ONLY ONE EXCHANGE CAN BE PROCESSED PER ORDER**
- YOU CAN OPT TO RE-ORDER AN ALTERNATIVE SIZE ONLINE AND SEND BACK YOUR INITIAL ORDER. YOU WILL BE REFUNDED FOR YOUR INITIAL ORDER AS SOON AS WE RECEIVE YOUR ITEM(S) BACK.
- LUCKY DIP BOXES ONLY: THESE LIMITED TIME BUNDLE BOXES ARE ONLY VALID FOR RETURN FOR EXCHANGE IN SIZES OR CREDIT NOTE UNLESS ONE OR MORE OF THE PRODUCTS ARE FAULTY.
I'VE PAID WITH KLARNA - HOW DOES RETURNS WORK?
- Refunds can take up to 5 - 10 working days to show on your account.
- Remember that regardless of where your items were shipped from, you can follow our usual returns process for all of them.
- You have 30 days to pay your Klarna invoice
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If you have returned items from an order paid for with Klarna, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges.
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If you have any questions about extending your invoice, please contact Klarna Customer Services. 304 CLOTHING aren't able to extend your invoice.
- You'll automatically receive a reminder from KLARNA if you pass the date of payment shown on your invoice. If you have received a reminder but already returned items to us, please contact Klarna customer services.
- We reserve the rights to refuse your refund or if the items are not sent back to us in their original condition. In such a case we will organise to reship the goods back to the given shipping address.
- You will be refunded based on the cost of the product (we do not refund your shipping charge).
- Any refunded orders will be charged a £2.99 restocking fee. Exchanges will not incur a restocking fee.
- We cannot accept underwear or socks for hygiene reasons - no exceptions.
- Any faults or quality issues must be logged to help@304clothing.com within 30 days of receiving your order. Any complaints after this time will not qualify.
- Please ensure that you include the packing slip from your purchase inside your returned parcel.
- Allow 1-2 working days after delivery for returns to be quality checked and processed on to our system.
- Refunds will be processed within 1-4 working days after this point.
- Refunds take up to 14 working days to go back into your account and can only be refunded to the card used to make the purchase online.
- If you require any further information please email us at help@304clothing.com we are always happy to help!
FREE DELIVERY FOR UK ORDERS OVER £40
3:30pm GMT cut off for next day
£3.99 Standard UK delivery (to up 7 working days)
£4.99 Next Day UK delivery / 15:30 cut off (this option is not available on all products)
EURO ZONE (Austria, Belgium, Denmark, Finland, France, Germany, Italy, Ireland, Luxembourg, Netherlands, Poland, Spain, Sweden):
- STANDARD SHIPPING (Pro Carrier Plus), 4-10 Days - €5.00
- FREE STANDARD SHIPPING (Pro Carrier Plus), 4-10 Days - Spend €50 and over
- EXPRESS SHIPPING (Pro Carrier Parcel Express), 1-3 Days - €10.00
ZONE 2 (Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Iceland, Latvia, Lithuania, Portugal, Romania, Slovak Republic, Slovenia, Turkey):
- STANDARD SHIPPING (Pro Carrier Plus), 4-10 Days - €5
- FREE STANDARD SHIPPING (Pro Carrier Plus), 4-10 Days- Spend €50 and over
ZONE 3 (Albania, Bosnia & Herzegovina, Brazil, China, Cyprus, Hong Kong, India, Israel, Korea (South), Malaysia, Mexico, Montenegro, North Macedonia, Serbia, Singapore, South Africa, Taiwan, Thailand):
- STANDARD SHIPPING (Pro Carrier Plus), 4-10 Days - £7
- FREE STANDARD SHIPPING (Pro Carrier Plus), 4-10 Days - Spend £50 and over
SAUDI ARABIA & UNITED ARAB EMIRATES:
- STANDARD SHIPPING (SkyNet), 3-8 Days - SAR40/AED40
- FREE STANDARD SHIPPING (SkyNet), 3-8 Days - Spend 350SAR/AED and over
- EXPRESS SHIPPING (SkyNet Express), 1-3 Days - SAR70/AED70
USA:
- STANDARD SHIPPING (Pro Carrier Plus), 3-6 Days - US$7.00
- FREE STANDARD SHIPPING (Pro Carrier Plus), 3-6 Days - spend US$60.00 and over.
- EXPRESS SHIPPING (Pro Carrier Parcel Express), 1-3 Days- US$15.00
AUSTRALIA:
- STANDARD SHIPPING (Pro Carrier Plus), 3-8 Days - AU$20.00
- FREE STANDARD SHIPPING (Pro Carrier Plus), 3-8 Days - Spend AU$140 and over
- EXPRESS SHIPPING (Pro Carrier Parcel Express), 2-4 Days - €30.00
CANADA:
- STANDARD SHIPPING - (Pro Carrier Plus, 4-9 Days - CA$10.00
- FREE STANDARD SHIPPING (Pro Carrier Plus), 4-9 Days - Spend CA$90.00 and over
- EXPRESS SHIPPING (Pro Carrier Parcel Express), 1-3 Days - CA$17.00
CHILE:
- STANDARD SHIPPING (Pro Carrier Plus), 4-10 Days - CL$12,000.00
- FREE STANDARD SHIPPING (Pro Carrier Plus), 4-10 Days - Spend CL$85,000.00 and over
- EXPRESS SHIPPING (Pro Carrier Parcel Express), 2-5 Days - CL$20,000.00
KUWAIT:
- STANDARD SHIPPING (SkyNet), 4-10 Days - KD4.00
- FREE STANDARD SHIPPING (SkyNet), 4-10 Days - Spend KD30.00 and over
- EXPRESS SHIPPING (SkyNet Express), 2-5 Days - KD7.00
NEW ZEALAND:
- STANDARD SHIPPING (SkyNet), 4-10 Days - NZ$22.00
- FREE STANDARD SHIPPING (SkyNet), 4-10 Days - Spend NZ$180.00 and over
- EXPRESS SHIPPING (SkyNet Express), 2-5 Days - NZ$34.00
NORWAY:
- STANDARD SHIPPING (Pro Carrier Plus), 4-10 Days, - KR120,00
- EXPRESS SHIPPING (Pro Carrier Parcel Express), 2-4 Days, - KR170.00
- FREE EXPRESS SHIPPING (Pro Carrier Parcel Express), 1-3 Days - Spend KR900.00 and over
SWITZERLAND:
- STANDARD SHIPPING (Pro Carrier Plus), 4-10 Days - CHF11.50
- EXPRESS SHIPPING (Pro Carrier Parcel Express), 2-4 Days - CHF17.00
- FREE EXPRESS SHIPPING (Pro Carrier Parcel Express), 1-3 Days - Spend CHR100 and over
REST OF WORLD (All other destinations):
- STANDARD SHIPPING (Pro Carrier Plus), 4-10 Days - £10
- FREE STANDARD SHIPPING (Pro Carrier Plus), 4-10 Days - Spend £70 and over
- EXPRESS SHIPPING (Pro Carrier Parcel Express), 2-5 Days - £14
*304 Clothing no longer ships orders to Russia.
NO PAUSE JUST PLAY!