

Careers
Check out the current vacancies at 304
customer retention operative
304 are recruiting for a new Customer Retention Operative to be the main point of contact between the brand and our customers.
We would prefer the candidate to have previous customer services experience ideally in e-commerce and be willing to work with the management team to ensure the processes are streamlined and working effectively.
Within the Customer Retention Operative role you will be expected to undertake the following key tasks;
Job Description
To investigate and resolve all customer enquiries
To answer all live chat conversation upon a daily basis
To answer all customer service queries on social media including inboxes & comments via software platform
Manage returns and exchanges
Own 304’s review score and maintain performance rating and answer all reviews in a timely manner
Process lost parcel claims on weekly basis - lists build up throughout week then batch claims are sent
Respond to all Shopify chargebacks
Report key performance indicators and data to line manager and wider team
Key Core Skills required
Computer literate and comfortable working on Excel and Gorgias software
Outgoing, a good team player and able to work in a fast paced office environment
Trustworthy
Able to adapt and problem solve on the job
Working within the fast paced studio space, there will be times where you would be required to do other tasks which would fall outside of the above list, you would also be expected in down times to be proactive in your application to your own work.
Key Job Info
Full time role. Monday to Friday 08:30 - 17:00
Office based. Location Kings Norton, Birmingham
24 days holiday allowance + your birthday (excluding bank holidays)
Personal discount code for friends and family
Free on site parking
Salary: £20k - £22k
Yearly company performance bonus
To apply please send a copy of your CV and cover letter to Jon@304clothing.com
content creator & social media exec
304 are recruiting for a new Content Creator to be part of the Marketing team at 304.
We would prefer the candidate to have previous experience ideally in social media and content creating and be willing to work with the management & marketing team to ensure the content is created and distributed across key accounts in line with the brands marketing plan.
Within the Content Creator & social media operative role you will be expected to undertake the following key tasks;
Job Description
To primarily create content in line with brand guidelines & marketing plan
To ensure content is distributed across key accounts, in line with the marketing schedule and plan
To come up with strategies to push 304’s social media channels to new levels
To achieve growth across all key accounts against company KPI’s
Report social media performance weekly & monthly to management
To be able to pick up accounts; Facebook, TikTok, Pinterest, Email, Twitter, Instagram, Blog & any other new accounts that are in line with the brand
Manage and handle the 304 influencer programme
Key Core Skills required
Experience with creating content for TikTok
Facebook Business Manager experience
Photography & video skills
Copy writing
Time Management
Account management
Working within a fast paced SME business
Key Job Info
Full time role.
Monday to Friday 08:30 - 17:00 (You may be expected to work outside of office hours due to the nature of the job)
Office based. Location Kings Norton, Birmingham
24 days holiday allowance + your birthday (excluding bank holidays)
Personal discount code for friends and family
Free on site parking
Salary: £20k - £23k
Yearly company performance bonus
To apply please send a copy of your CV and cover letter to dmp@304clothing.com