→ Deliveries & Returns ←
RETURNS PROCESS (pre paid if UK mainland)
- Returns and exchanges will only be accepted within 14 days of receiving your item(s). We have the right to decline any returns or exchanges after this time.
- Simply click on the Returns Link above to start your returns process. This will notify our Returns team who will check the information regarding your return and confirm if this can be accepted or rejected.
- Once accepted they will email you over a pre paid returns label if you are UK Mainland. Add your pre-paid sticker to the outside of your package, drop it in your closest post box & we will do the rest. (UK Mainland Only)
- If you chose a refund rather than exchange 304 will deduct £2 from your refund to cover the repackaging costs.
- If you live outside of the UK you can follow the same process but unfortunately you will need to manually send your return back to the address provided below.
- Please ensure that you include the packing slip from your purchase inside your returned item and add info regarding your refund or exchange.
- Once posted please add your tracking reference to the link on your 'accepted return email'. This means that we can all track your return delivery .
- Allow 1-2 working days after delivery for returns to be quality checked and processed onto our system.
- Refunds and Exchanges will be processed within 1-2 working days after this point.
- Refunds take 5-10 working days to go back into your account and only be refunded to the card used to make the purchase online.
If you require any further information please email us at firstname.lastname@example.org we are always happy to help!
Deliveries are processed and dispatched within 1 working day.
UK STANDARD DELIVERY
2-4 working days from dispatch. Tracking is sent out automatically on your shipping confirmation so that you can track the progress of your order.
UK NEXT DAY DELIVERY
Orders placed before 2.30pm will be delivered within 1 day. This is a tracked service and details will be sent via text if you enter your mobile number when placing an order.
EUROPE STANDARD SHIPPING
1-2 working days from dispatch. This is a tracked service and details will be sent via email once shipped.
USA; 2-4 Working days from dispatch. This is a tracked service and details will be sent via email once shipped.
Australia; 2-4 working days from dispatch. This is a tracked service and details will be sent via email once shipped.
Rest of world; 1-5 working days from dispatch. This is a tracked service and details will be sent via email once shipped.
Please do not hesitate to contact us for further information or special requests at email@example.com
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