APP DELIVERIES & RETURNS

 

RETURNS PROCESS
At 304 we offer lifetime returns.
If you live in the UK we offer a pre paid returns service.
UK Customers CLICK HERE to raise a return and generate a pre paid label on our Returns Portal.
Customers from outside of the UK will need to manually send your order to the address below. Please ensure a tracked service is used as we cannot account for any lost parcels that have no tracking.
 
RETURNS ADDRESS:
304 Clothing
Unit 18 Prince Road
Kings Norton Business Centre
Birmingham
B30 3HB
 
REFUNDS & EXCHANGES
  • 304 CLOTHING OFFER REFUNDS ON ALL FULL PRICE ITEMS. ANY SALE ITEMS WILL BE REFUNDED VIA E-CREDIT NOTE.
  • WE ONLY OFFER REFUNDS TO THE ORIGINAL PAYMENT METHOD USED TO MAKE THE ORDER.
  • YOU CAN REQUEST TO EXCHANGE YOUR ITEM TO AN ALTERNATIVE SIZE OR STYLE. PLEASE INCLUDE DETAILS OF EXCHANGE ON YOUR ORDER SLIP.
  • YOU CAN PLACE ANOTHER ORDER ONLINE FOR AN ALTERNATIVE SIZE OR STYLE. IF YOU POST BACK YOUR INITIAL ORDER YOU WILL BE REFUNDED AS SOON AS WE RECEIVE IT. 
Items must be returned to us in the way we sent them out to you. All labels and tags must still be attached, with no make up stains, marks, pulls or rips of garments. 
  • We reserve the rights to refuse your refund or if the items are not sent back to us in their original condition. In such a case we will organise to reship the goods back to the given shipping address.
  • You will be refunded based on the cost of the product (we do not refund your shipping charge.
  • Any refunded orders will be charged a £2.99 restocking fee. Exchanges will not incur a restocking fee.
  • We cannot accept underwear or socks for hygiene reasons - no exceptions
  • Any faults or quality issues must be logged to help@304clothing.com within 30 days of receiving your order. Any complaints after this time will not qualify. 
  • Please ensure that you include the packing slip from your purchase inside your returned parcel.
  • Allow 1-2 working days after delivery for returns to be quality checked and processed onto our system.
  • Refunds will be processed within 1-2 working days after this point.
  • Refunds take up to 5 working days to go back into your account and only be refunded to the card used to make the purchase online. 
  • If you require any further information please email us at help@304clothing.com we are always happy to help!
  • - Orders sent back to the warehouse after the 30 day exchange or refund window has passed will be returned to the customer.
    SHIPPING INFORMATION

    FREE DELIVERY FOR UK ORDERS OVER £40

    15:30 GMT cut off for next day

    £3.99 Standard UK delivery (2-3 days)

    £4.99 Next Day UK delivery

    POSTAGE
    Deliveries are processed and dispatched on the date of order if the order is placed before 3:30pm GMT. If placed later than this they will be dispatched the next working day. 
    UK STANDARD DELIVERY
    2-4 working days from dispatch. Tracking is sent out automatically on your shipping confirmation so that you can track the progress of your order.
    UK NEXT DAY DELIVERY
    Orders placed before 2.30pm will be delivered within 1 working day. This is a tracked service and details will be sent via text if you enter your mobile number when placing an order.
    INTERNATIONAL SHIPPING RATES
    All custom fees and VAT is included in this price.

    INTERNATIONAL SHIPPING PRICING & DELIVERY TIMES

    COUNTRY

    PRICE

    TRANSIT TIME

    Germany

    0-70 = 8 GBP

    70+ = FREE

    2-5 Working Days

    Slovenia

    Luxembourg

    Austria

    Belgium

    France

    Bulgaria

    Romania

    Czech Republic

    Lithuania

    Greece

    Slovakia

    Hungary

    Italy

    Poland

    Sweden

    Latvia

    Croatia

    Netherlands

    Spain

    Ireland

    Portugal

    Denmark

    Iceland

    Turkey

    Estonia

    Russia

    Hong Kong

    0-70 = 10 GBP

    70+ = FREE

     

    5-9 Working Days

    Thailand

    Finland

    Israel

    Korea South

    Ukraine

    Brazil

    Belarus

    Malaysia

    Mexico

    India

    South Africa

    China

    Taiwan

    Albania

    Boznia & Herzegovina

    Cyprus

    Macedonia

    Rep. Of Montenegro

    Rep. Of Serbia

    Singapore

    Canada

    0-80 = 9 CA$

    80+ = FREE

    5-9 Working Days

    *United States of America

    *DUTY FREE UP TO $600*

    0-80 = 7 US$

    80+ = FREE

    4-6 Working Days

    *EXPRESS SHIPPING ONLY*

     *Australia

    *DUTY FREE UP TO $900*

    Chile

    Kuwait

    New Zealand

    Norway

    Saudi Arabia

    Switzerland

    United Arab Emirates

    0-100 =  18 GBP

    100+ = FREE

    1-2 Working Days (EXPRESS)

    Rest of World

    0-100 =  14 GBP

    100+ = FREE

    5-11 Working Days

     

    Please do not hesitate to contact us for further information or special requests at help@304clothing.com
    CUSTOM FEES
    304 Clothing will not be responsible for any import fees for international orders. It is the customers responsibility to cover these charges, failure to do so will result in the delivery returning to sender. 

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